company provides call centre and technical support services daily
from 09:00 to 17:00, except Saturdays and Sundays and public holidays.
In the context of our customers' technical support on the use of
the company's products and applications, the following services
Products and Applications Upgrade
- Installation of the latest available version of the application
- Upgrade of the existing database in order to be compatible with
the new version of the application
- Data Transfer to the new Database format (if required)
- Transfer Configuration that has been implemented on the customer's
Regular Preventive Control for the System's
These control includes visit by skilled employee of the company
or remote access to check the system's successful operation. The
purpose of this control is to predict and prevent potential future
problems. During these visits:
- The log files of the application are checked for diagnostic
- Accuracy controls are performed for the stored data and the
Special Inspections and Corrective Interventions
If failures, that hinder daily operations, occur, then the company
proceeds on site control, in order to restore the proper operation
of the system. If the immediate restoration is not possible, the
company makes corrections within a 24-hour period, which are implemented
on the customer's system as patches.
Please note that the company's obligations are limited to corrective
actions regarding the products developed by the company. No other
responsibility should be imposed, beyond the detection of the cause
of the problem, if the problem is caused by other malfunctions (e.g.
hardware damage, disasters, security breach, e.t.c.).
As part of the services provided, call centre services are at our
customers' disposal, during the working days.